Student Assist Office

The Guild Student Assist Officers are here to help students with any issues regarding their academic or personal welfare.  Our main roles are to provide information, advocacy, support and referral.  Being independent from the university, we are your voice and represent your interests during your time at ECU.

Some of the issues we assist with are:

• Appeals – for any academic result appeal (unit/exam/assignment) or progression status appeal (eg suspension/exclusion)

• Grievances

• Complaints – about any product/service of ECU; equity issues such as discrimination or harassment; student or staff misconduct

• Academic Misconduct (if you’re accused of plagiarism/cheating/colluding etc)

• Tenancy/housing

• Legal

• Centrelink

• Crisis care

• Emergency Financial Assistance (eligibility criteria apply)

• or any other issue that may arise at uni or at home, even if you just need someone objective to talk to who will listen and point you in the right direction.

Please be assured that everything you tell us is kept strictly confidential.

The Student Guild has an inclusive policy welcoming all students to access our services. So please don’t hesitate to contact us if you need help!  Often a problem is not as bad as you think, there are usually ways to resolve it.  So come and say hello, we enjoy meeting students and finding out what issues are important to you.